OUR RETURNS POLICY IS REALLY SIMPLE
The Company will only accept the return of any products for exchange or credit if returned within 30 days of receipt. No shipping costs will be refunded, and return costs are the customer’s responsibility.
We offer a 30 Day Money Back Guarantee.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is returned in fully resaleable condition. Returns should be made within a reasonable time (usually 30 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
When you return an unwanted item please let us know whether you would like a replacement or refund.
If you have registered your bedding product with us on our website, it will be guaranteed against fair wear and tear for a period of 12 months. If you would like to claim with us under the terms of your guarantee, then please contact us by email here or by telephone on 01284 761131.
Click here to contact us.